Black Youth Helpline operates a phone and text service staffed by trained counselors who provide mental health support, crisis intervention, and practical advice to young Black people in Toronto and across Canada. The service addresses the specific challenges facing Black youth, including racism, identity, relationships, and mental health concerns, while connecting callers to community resources and longer-term support. Available 24/7, the helpline offers a confidential space where young people can talk without judgment, guided by counselors who understand their lived experiences. The organization also runs workshops in schools and community centers to build awareness of mental health and reduce stigma around seeking help.